Roscioli Italian Wine Club

Terms & Conditions

~ Important shipping information ~


 

Shipping Charges Apply:

  • UK (not applicable to NI) = 60€
  • Australia = 45€
  • Virgin Islands = 25€
  • Hong Kong = 25€
  • Japan = 20€
  • Singapore = 20€
  • Hawaii & Alaska = 15€
  • Switzerland = 15€

We do NOT ship to:

  • Canada
  • South America

* Shipping charge is per payment.  Free shipping is available for EU countries and the USA. For other countries not listed here, please inquire before purchasing.

 
 

To help you make the most of your Roscioli Italian Wine Club membership, please take a moment to familiarize yourself with our terms and conditions.

Firstly, there is no annual fee required to be part of the Roscioli Italian Wine Club. You may sign up to be a member at any time, via our website, via telephone or by visiting us in person in the tasting room in Rome. You will be charged for your first shipment when you become a member, and then will fall into our automatic billing dates (noted below). By becoming a member, you authorize Rimessa Roscioli to charge your credit card four times per year for two shipments of 12 bottles of wine.

By becoming a member you also confirm that you (or the recipient of the club for gift memberships) is at least 21 years of age (for US) or of legal age for alcohol consumption in the country where the shipment is being sent.

By becoming a member, you are agreeing to all terms and conditions of the Roscioli Italian Wine Club.

– Important Information –

Shipments are dispatched TWICE per year, once in the Fall and once in the Spring. We take FOUR payments per year (two per shipment).
Regular billing dates are: Feb 15, March 15, Aug 15 and Sept 15.

The signature of an adult may be required for delivery. We strongly recommend using a business address when possible to ensure someone is able to sign. Please create an account with FedEx Delivery Manager or UPS if you have specific delivery requirements.

Due to changes in procedure as a result of the Coronavirus pandemic, signatures on delivery may NOT be needed anymore.

 
 

Communication

You will receive an email from us prior to each shipment, reminding you of any important dates and the details of your shipment, as well as confirmation once each payment has been processed successfully, and any other necessary information we may need to communicate to you.

The details of how we use your personal information can be found in our Privacy Policy. If you have subscribed to receive updates from our team in addition to the emails regarding your membership, you may unsubscribe at any time by clicking the relevant link in any of the emails we have sent you.

Billing

It is the member’s responsibility to notify us of any changes to their credit card, billing/shipping address, wine club tier or any other relevant information before the next payment is processed. Unfortunately we are unable to make any changes after billing has taken place.

You may update this information by logging in to the members area on this website, or contacting us by telephone or email prior to the next billing date.

We will automatically apply for payments using the card information securely saved in your account four times per calendar year (two payments per shipment).

Our regular billing dates are Feburary 15 and March 15 for the Spring shipment, and August 15 and September 15 for the Fall shipment.

- Billing for New Members -

If you become a member close to the first shipment payment date, we will apply for the next payment the following month. For example, if you sign up on August 10, we will not take the second payment until September 15. 

If you become a member close to the second shipment payment date, we will apply for the additional payment soon after to ensure you receive your wines promptly. For example, if you sign up on March 1, we will take the second payment on March 15. 

If you become a member outside of the regular billing cycle, and we still have wines available for the tier you have selected, we will contact you directly before charging the second payment in order to ship your wines.

All purchases, including tax and shipping, are non-refundable once they have been processed. Prices and costs may change without notice. If errors are made, we must be notified by email within 24 hours in order for us to rectify them promptly.

Shipping

Wines are shipped twice per year, once in the Spring and once in the Fall. While we endeavour to send your wines without delay, all shipping/delivery dates provided are estimates. Unforeseen circumstances may result in a delayed delivery - we will provide you with regular updates in the event that shipments may not arrive as per the original estimate.

Any address changes must be requested at least 5 days prior to the next billingYou can update your address by logging in to your account on the Roscioli Italian Wine Club website, or by contacting us by email or telephone.

We are not responsible for any shipping charges incurred due to misdirected or returned shipments, or changes made after the deadline. If a wine club shipment is returned due to an incorrect address, or there have been three failed delivery attempts, you will be responsible for the additional costs of re-shipping or a restocking fee of 45€.

Rome Tasting Room Pick Up

Due to space constraints at the tasting room in Rome, picking up your wine club shipment is available on a limited basis only. If you wish to be a 'will call' member please let us know here.

Once you have been advised your wines are ready for collection, 'will call' members are required to pick up their wine shipment within 30 days. If you do not pick up two shipments, you will automatically be switched back to regular shipping on a permanent basis.

Substitutions

We understand that you may prefer certain wines over others; however we encourage you to try the winemaker’s selections as they reflect the high quality and style you would expect from Rimessa Roscioli, and are often of limited production. If you have any questions or requests regarding the selected wines in your shipment, please contact the our team prior to the next billing date so that we have time to make changes if this is possible.

Holds and Cancellations

You may place your membership “on hold” for one shipment per calendar year, which means we will skip that shipment, with no payments being applied for. Please notify us by email or telephone at least 15 days before the start of the next billing cycle (February 15 or August 15). A temporary hold on your membership also temporarily suspends all club benefits. 

You may cancel your membership by notifying us using the cancel function within your member area on this website, or by contacting us via email or telephone. We must have notice of your cancellation request AT LEAST 30 DAYS BEFORE the next billing cycle (February 15 or August 15) for planning purposes, as wines are ordered months before fulfillment.

We reserve the right to cancel your membership at any time.

Sharing Your Club Benefits

Due to system constraints we are only able to have one name and one corresponding email on each membership. Benefits are not transferable.

We hope you find your membership enjoyable! If we can be of further assistance, please contact the team here.

 

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